1.1 Estimates & Quotes: All estimates/quotes are based on our understanding of your requirements and time frame. Any changes to the functionality, including micro-improvements, may incur additional costs. Please clarify all requirements in an online meeting before accepting the fee.
1.2 Acceptance of Quote: By accepting a quote, you agree to and accept the terms and conditions of Mindesigns. Acceptance can be by email, payment of initiation, or by signing a quote.
1.3 Task Complexity & Costing: Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. We rely on clients to disclose the full picture at the time of quotation. Any discrepancy arising from unclear or misleading requirements may incur additional costs.
1.4 Client Responsibility: Clients must ensure that all requirements are included in quotes/proposals/estimates and that we fully understand their needs. If details are not provided, we will proceed with our understanding and quote accordingly. Any discrepancies arising later may lead to additional costs.
1.5 Man-Hours Allocation: There are limited man-hours allocated to each task, including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours; however, significant changes may incur additional fees.
1.6 Delays: Any delays on the client’s end may delay the project and proposed timeframes.
1.7 Design Review: We allow for a single design review per website page. Any re-work or changes to the design after approval will incur additional charges.
1.8 Modifications: Modifications requested during development or after Go-Live approval will incur additional charges. All additional work beyond the estimate is charged separately.
1.9 Content Delivery: Website/application content and all related materials must be provided within the first two weeks of starting the project. Delays beyond this may delay the project.
2.1 Third-Party Components: Mindesigns packages in coordination with third-party providers. Changes in the provider’s rules or policies may affect our services or the terms outlined here.
2.2 Open-Source Products: Mindesigns does not take responsibility for open-source products (e.g., WordPress, Joomla). Regular backups are recommended.
2.3 Third-Party Integration Delays: Unforeseen circumstances, especially with third-party software integrations, may delay the development process. We will aim to complete the project as agreed, and clients should not penalise Mindesigns for genuine delays.
2.4 Third-Party Component Limitations: Mindesigns is not responsible for limitations of third-party components. Costs for third-party components (SSL, Payment gateway, etc.) are not included in the quotes.
2.5 Template Issues: Mindesigns does not take responsibility for issues related to purchased website templates, such as bugs or errors. We recommend thorough market research before purchasing a template.
2.6 Website Security: The service fee includes only the configuration of WordFence for basic security measures. No additional security tools or configurations are covered under this agreement. This proposal does not include cybersecurity services such as penetration testing, advanced threat detection, or any security measures beyond WordFence setup. Any additional security configurations or cybersecurity services will require a separate agreement and pricing discussion.
3.1 Domain Charges: Domain registration/renewal charges are not included unless stated. A separate quote will be provided if required.
3.2 Hosting Charges: Hosting charges are not included unless stated. Mindesigns can organise hosting solutions if required, with a separate quote.
4.1 Communication Channels: All communications are typically done via email. Clients are responsible for providing up-to-date contact details.
4.2 Project Termination: If a client decides to terminate the project for personal reasons, Mindesigns will be compensated for work hours invested (this does not apply to ongoing digital marketing support).
4.3 Project Hold: If client information or feedback is not provided within 2-4 weeks, the project may be put on hold. Any further delays may incur an additional ongoing monthly fee (10% of the project cost).
5.1 Fee Proposal Validity: The fee proposal is valid for 30 days from the submission date.
5.2 Paid Consultations: Pre-paid and booked consultations are non-refundable.
5.3 Deposit Validity: A deposit is valid for 12 months from receipt. If the project hasn’t started within this period, the deposit is forfeited unless a written extension is approved.
6.1 Project Deliverables: Deliverables are handed over upon project completion and after final payments as per the fee proposal. Mindesigns retains ownership and rights to content created until payments are made in full.
7.1 Template Customisation: Website elements built using a template are not customisable unless specified. Customisation may incur additional charges on a case-by-case basis.
7.2 Backup Services: Monthly backups of website data are provided only to clients using Mindesigns’ servers.
7.3 Digital Marketing Services: Ongoing digital marketing service packages are billed at an hourly rate of $120 to $150. Once the allocated budget is exhausted, clients can either increase the budget or wait for the next billing cycle.
8.1 Unforeseen Circumstances: Mindesigns cannot be held liable for unforeseen delays, especially with third-party components, software, or providers.
8.2 Discrepancy in Terms: In the event of a conflict between the fee proposal and these terms, the provisions in the fee proposal take precedence for related matters. These terms will still apply to all other aspects.
Marketing
Development
Design