Last updated: 1 September 2026

Mindesigns (ABN 19 659 546 077) (“Mindesigns”, “we”, “us” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (mindesigns.com.au) or providing us with your personal information, you agree to the practices described in this policy.

1. What Personal Information We Collect

We collect personal information that you voluntarily provide to us, including when you:

  • Fill out a contact or enquiry form on our website
  • Request a quote, proposal or consultation
  • Subscribe to our newsletter or download a resource
  • Communicate with us by email, phone or social media
  • Engage us to provide services

The personal information we collect may include your name, email address, phone number, business name, job title, billing details and any other information you choose to provide.

2. Information We Collect Automatically

When you visit our website, we and our third-party providers may automatically collect certain information using cookies and similar technologies, including your IP address, browser type, device type, operating system, pages visited, time spent on the site and referring website.

Our website uses:

  • Google Tag Manager and Google Analytics to understand how visitors use our website
  • Advertising and remarketing tools (such as Google Ads, Meta and LinkedIn) to measure the performance of our campaigns and show relevant ads to people who have visited our site

This information is used in aggregate form to improve our website, analyse trends and measure marketing performance. You can manage or disable cookies through your browser settings, and opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Personal Information

We use your personal information to:

  • Respond to your enquiries and provide requested quotes or information
  • Deliver, manage and improve our services
  • Process payments and manage your account
  • Send you marketing communications about our services, where you have opted in or would reasonably expect to receive them
  • Improve our website, services and customer experience
  • Comply with our legal obligations

4. Disclosure of Personal Information

We do not sell, trade or rent your personal information. We may disclose personal information to:

  • Trusted service providers who assist us in operating our website, running our business or servicing you (for example, hosting providers, email platforms, CRM software and payment processors). These providers are required to keep your information confidential and secure.
  • Professional advisers such as accountants, auditors or lawyers, where necessary.
  • Law enforcement or regulators, where required or authorised by law, such as in response to a court order, or to protect our legal rights.

From time to time, we may showcase work we have produced for clients (such as designs, websites and campaign results) in our portfolio and marketing materials. If you do not consent to your project being used for these purposes, please notify us in writing at info@mindesigns.com.au.

5. Overseas Disclosure

Some of our service providers (such as cloud hosting, analytics and email platforms) may store or process information outside Australia, including in the United States and Europe. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes industry-standard security measures such as secure hosting, SSL encryption and access controls.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law (for example, tax and business record-keeping obligations). When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

8. Your Rights: Access, Correction and Opting Out

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, out-of-date or incomplete information
  • Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly

To exercise any of these rights, contact us at info@mindesigns.com.au. We will respond to your request within a reasonable timeframe in accordance with the Privacy Act.

9. Children’s Privacy

Our website and services are directed at businesses and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us at info@mindesigns.com.au and we will take steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites that are not owned or operated by Mindesigns. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at info@mindesigns.com.au so we can investigate and respond. We take all complaints seriously and will aim to resolve your concern promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Mindesigns ABN: 19 659 546 077 Email: info@mindesigns.com.au Phone: (07) 4000 8532 Sydney: Level 1/60 Martin Place, Sydney NSW 2000 Cairns: 254 Buchan St, Westcourt QLD 4870